Solving problems through
effective communication

We've helped to achieve their goals

During all the years that our consulting business has been in operation, we've been helping organizations of all scales achieve qualitative results.

rmi2
SRW
church
peace engineers
PATC
rmi

SERVICES

We teach how to use different communication strategies to face risk situations and find solutions that involve the least damage to people and property.

communication

Crisis Hostage Communication

Training on in-depth overview of communication skills, both conversational speaking and active listening will be discussed. Recognize the value of effective communication in crisis negotiation. Apply the principles of the behavioral influence steps. Recognize barriers to effective communication. Apply basic communication skills to crisis negotiation.

survival

Hostage Survival

Training in hostage survival is geared towards educating those individuals on how to survive a hostage taking event.

verbal

Verbal De-Escalation

De-escalation should be used whenever possible but used at the officer’s discretion based on the totality of the circumstances. Achieving effective communication goes a long way toward slowing things down, and history shows that if we can slow things down, many situations are more likely to end peacefully.

counseling

Counseling Without Conflict

We teach you to become more effective listeners which in turn will make individuals better officers, report takers, and overall better communicators. This can aid in the reduction of officer complaints and possibly in some instances even use of force issues.

"I wanted to send you a big THANK YOU for making the trip to Denver and teaching our employees some great skills and to really get them to be aware of many things during their negotiations. You did everything we were wanting. In fact, Felix is wanting me to start working on a 2nd class for a bigger group and will be reaching out to you on dates once I get that rolling."

Jessica Coffrey

JR Butler

Blog

Great Training Day!!!

24 Nov 2020

Great Training Day!!! Legal and Liability Risk Management Institute Instructor Mark Lowther, training over 300 officers, over three days in De-Escalation and Crises Communications in Gatlinburg, TN! More training opportunities.

Listen to My Podcast on Negotiations Ninja

24 Dec 2019

http://www.negotiations.ninja/podcast/realitiesofcrisisnegotiation/  December 2, 2019 SUMMARY Mark Lowther returns to the podcast and is kicking off a series of discussions about the good, the bad and the ugly in negotiation. Mark’s sharing his career successes but also those situations that didn’t go well. This is a great, honest, real and intense conversation about what it takes…

PATC negotiator course

PATC

14 Oct 2019

Great PATC negotiator Phase 3 certification class in Indianapolis. Officers from Indiana, Michigan, and Illinois. 

About Mark Lowther

MARK@2x-50

Lt. Mark Lowther is a US Marine Corps veteran. Mark retired after 24 years of service with the Weber County Sheriff’s Office (Ogden, Utah). His background is varied and diverse. He has served as a SWAT hostage negotiator for a major portion of his career.

He was named by the Utah Tactical Officers Association as the 2012 Crisis Negotiator of the year.

Mark has served as a public information officer, watch commander, patrol precinct commander, and court security services commander. Mark although retired from full time law enforcement, continues to serve as a part time deputy sheriff and maintains Utah Peace Officer status

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We help you apply proven police tactics to solve real world organizational problems