December 2, 2019
Mark Lowther returns to the podcast and is kicking off a series of discussions about the good, the bad and the ugly in negotiation. Mark’s sharing his career successes but also those situations that didn’t go well. This is a great, honest, real and intense conversation about what it takes to do great things and have successful negotiations, but also what to do when things go wrong leading to loss of life.
Mark shares his experiences as a crisis negotiator when lives are on the line and what elements need to come together to build a great crisis negotiations team. There’s no room for ego and the team succeeds and fails as one team. Mark shares the role empathy, compassion, active listening, and moral support have in crisis negotiations and the very real human impact when things go sideways.
Mark is a great guy who demonstrates caring and empathy with a wealth of experience to share with listeners.